Refund Policy

Effective Date: July 24, 2026

At Shandong Vanse Group, we are committed to delivering reliable concrete laser leveling equipment and professional support to customers worldwide. Due to the nature of industrial machinery, refund requests are handled through our after-sales service process and evaluated based on product conditions, order agreements, and technical assessments.

1. Refund Eligibility

A refund or alternative solution may be considered in the following situations:

• The delivered equipment does not meet the confirmed order specifications or technical requirements.
• The equipment has verified manufacturing defects that cannot be resolved through repair or technical support.
• The order cannot be fulfilled due to circumstances confirmed by Shandong Vanse Group.
• Other special cases approved after evaluation by our service team.

2. After-Sales Evaluation Process

Before processing a refund request, our technical and sales teams will review the issue and work with the customer to determine the most suitable solution.

Depending on the situation, solutions may include:

• Remote technical assistance.
• Replacement of defective parts.
• Equipment repair or adjustment.
• Product replacement.
• Partial compensation.
• Refund according to the agreed terms.

3. Cases Not Covered

Refunds may not apply in the following situations:

• Problems caused by improper operation, installation, maintenance, or storage.
• Damage caused after delivery due to external factors.
• Normal equipment wear during operation.
• Unauthorized modification or repair.
• Issues caused by incorrect specifications or requirements provided by the customer.

4. Refund Processing

If a refund is approved, the amount, payment method, and processing time will be determined according to the purchase agreement, payment terms, and specific circumstances.

International transactions may require additional processing time depending on banking procedures and payment channels.

5. Customer Support

Shandong Vanse Group values long-term cooperation with global customers. Our team is committed to providing timely technical support and practical solutions throughout the equipment lifecycle.

Customers are encouraged to contact us first whenever product-related issues occur, so we can provide professional assistance and the most effective solution.

6. Contact Us

For refund requests or after-sales support, please contact our team:

Company Name: Shandong Vanse Group
Phone / WhatsApp: +86 13639422395
Email: [email protected]

We will review your request and provide professional assistance based on your order information and equipment condition.

Shandong Vanse Group reserves the right to update this policy when necessary to reflect changes in our service procedures or business practices.